Exchange & Returns

HOW DO I EXCHANGE AN ITEM?

If for whatever reason you would like to exchange your purchased item(s):

  • Please email info@wandererstravelco.com within 7 days of receiving your item with ‘Exchange’ as the subject. In the body of the email please state the following:
      • your full name
      • original order number
      • the reason for the exchange* 
    • We will reply to your email with our exchange form which you will need to print, fill out and include with your item(s) that you are returning back to us. 
    • Return the original stock item(s), including all original packaging, to our address listed below (Please note that the shipping costs to return your item(s) will be your responsibility). 
    • Upon receiving the returned item(s) in good order we will issue an online store credit to the value of the original purchase price of the returned item(s).

    Please send all returned products for exchange to the following address:

    Wanderers Travel Co. - Exchange
    3/154 Flora Street
    Sutherland, NSW, 2232

    *Please note that Wanderers Travel Co. reserves the right to decline an exchange request subject to our discretion.

     

    WHAT IS YOUR RETURNS POLICY?

    If for whatever reason you would like to return your purchased item(s):

    • Please email info@wandererstravelco.com within 7 days of receiving your item with ‘Return’ as the subject. In the body of the email please state the following:
      • your full name
      • original order number
      • the reason for the return*
    • We will reply to your email with our returns form which you will need to print, fill out and include with your item(s) that you are returning back to us. 
    • Return the original stock item(s), including all original packaging, to our address listed below (Please note that the shipping costs to return your item(s) will be your responsibility). 
    • Upon receiving the returned item(s) in good order we will issue a refund (via the original form of payment) for the value of the returned item(s).

    Please send all returned products for refund to the following address:

    Wanderers Travel Co. – Returns
    3/154 Flora Street
    Sutherland, NSW, 2232

    •  Please note that Wanderers Travel Co. reserves the right to decline a return request subject to our discretion.