EXCHANGES AND RETURNS
We hope you love your Wanderers Travel Co. order, but if for any reason it’s not quite right, simply book your return online within 7 days of receiving your order.
We offer a number of return options – exchange your item for something different, receive 110% store credit, or opt for a refund to your original payment method.
FREE RETURN SHIPPING ON EXCHANGES & STORE CREDIT
Changed your mind? No problem! We'll cover the cost of your return shipping label when you choose an exchange or store credit.
If you'd prefer a refund to your original payment method, return shipping costs will be your responsibility, with discounted return labels available when booking online.
Please note that exchanges and store credit cannot subsequently be converted to a refund due to a change of mind.
FREE GIFTS
Free gifts cannot be individually selected for return / exchange unless defective. If you are returning all the paid products in your order for a refund or store credit, then you must return your free gift as well.
Exceptions
The existing returns policy is NOT applied to Final Sale, Seconds Sale or Overstock Sale items. These items cannot be returned for any reason.
BOOK YOUR RETURN ONLINE
You can book your return online if it is:
- Within 7 days of delivery
- Unused, with original dustbags and with tags still attached
- Not a Final Sale / Seconds Sale / Overstock Sale item
Returning a gift you've received? If you don’t have the order details, tell us what you know and we’ll try to help. Return your gift
Need to request a warranty claim? Our warranty covers fault in workmanship or material within 12 months of purchase. If this is the case, we will replace or repair your product at our discretion. Make a warranty claim online
HOW TO RETURN YOUR ITEMS
STEP 1: Book your return online
Enter your order number and email, select your return item(s) and choose what you’d like to return them for. You can buy a prepaid label while booking your return or get your own later.
STEP 2: Attach your return label and drop it off
Print and attach the label to your parcel. If you've bought our prepaid return label, you can drop off your return at your nearest Australia Post outlet. You can also get the label printed at the post office.
STEP 3: We’ll process your return within 7 business days of receiving the item(s)
Once we’ve received and inspected the returned item(s), we’ll process your request for an exchange, store credit or refund, and email you once this is complete.
Note: Store credit is issued in the form of a Gift Card with no expiry date.
