Gift Wrapping

We offer returns and exchanges until 1st January 2019 for any reason for all Christmas orders!

If for whatever reason you would like to return your purchased item(s):

Please email info@wandererstravelco.com with ‘Exchange’ or ‘Return’ as the subject. In the body of the email please state the following:

• your full name
• original order number
• the reason for the return

A member of our team will get in touch with you to arrange the return.

Please note: product must be returned in original condition with tags attached and with dustbag.

Check out our exchanges and returns policy for more info - https://wandererstravelco.com/pages/exchange-returns

You may find that good old fashioned warm water on a damp cloth and a gentle rub will get rid of any marks! And be sure to let it air dry! There are also some great leather cleaning products you can purchase and we have had some success cleaning off marks with an “authentic art eraser”. Pressing the art eraser over and over onto the marks sometimes removes them completely!

Our bags are crafted with full grain leather (the best quality and strongest type of leather) and in their most natural state it is best to protect the leather using one of the many leather care products on the market. We like leather conditioner as it protects and conditions the leather. We have found creams and leather rubs work much better on our leather, rather than sprays. Here is the link to the care page on our website - https://wandererstravelco.com/pages/warranty-care

They do! Our warranty covers fault in workmanship or material within 12 months of purchase. If in the unlikely event this is the case, we will replace or repair your product! Register your warranty here - https://wandererstravelco.com/pages/warranty-registration

Please note: Our products are made with the best quality full grain leather. This is a natural product and each piece is unique. No piece will be exactly the same as another and some may have natural markings and character which are not faults, but show the natural quality. Full grain leather is made to last a long time and to get better with age. Colour fading or darkening, marking and stretching as a result of regular usage, all add to the character of your bag, they are not considered a fault.

For more info check out our warranty page - https://wandererstravelco.com/pages/warranty-care

Yes, we do have adjustable straps available for purchase for $19.95 (shipping included). These are available for the following styles: 
 
Notting Hill                 Salzburg                    Brooklyn                 New Yorker
 Florence                     Sicilian                       Roman
 
All other styles either already have adjustable straps or are unable to attach an adjustable strap. Check out the product descriptions for details.
If you decide to purchase, either email us at info@wandererstravelco.com or leave us a note in the special instructions box on the cart page of the checkout process, requesting that you would like an adjustable strap for your bag and we will create you an invoice for you.

You can check out our flagship store in the southern beaches of Sydney!

Our address is: 

Wanderers Travel Co

154 Flora Street

Sutherland NSW, 2232

We are open from 9 am – 6 pm. Monday to Friday.

Our leather is the best quality full grain cow hide and is sourced from Australia and Europe. It is custom tanned to our specifications using Italian techniques and products.

Our leather is tanned and our bags manufactured in a family run factory in Pakistan.

They are very proud of their skill with leather which has been passed down through generations! All of our products are designed by us in Sydney Australia.