Frequently Asked Questions
All our products come with a 12-month warranty. Our warranty covers fault in workmanship or material within 12 months of purchase. If in the unlikely event this is the case, we will replace or repair your product!
Please note: Our products are made with the best quality full grain leather. This is a natural product and each piece is unique. No piece will be exactly the same as another and some may have natural markings and character which are not faults, but show the natural quality. Full grain leather is made to last a long time and to get better with age. Colour fading or darkening, marking and stretching as a result of regular usage, all add to the character of your bag, they are not considered a fault. More about our warranty
Please note: This warranty does NOT apply to items purchased in a “Seconds Sale”. These items cannot be returned for any reason. These items are classified as seconds due to not passing our high quality control standards.
Our leather is the best quality full grain cow hide and is sourced from Australia and Europe and is custom tanned to our specifications using Italian techniques and products.
Our leather is tanned and our bags manufactured in a family run factory in Pakistan. They are very proud of their skill with leather which has been passed down through generations!
Our bags are designed by us in Sydney, Australia and shipped from our warehouse and flagship store in Sutherland in the south of Sydney. Read our story
We have endeavoured to provide web images of our leather products that closely match their actual colours but due to the differing colour settings of computer, phone and tablet displays, we cannot guarantee that the colour you see on your screen will exactly match what you receive.
You may find that good old fashioned warm water on a damp cloth and a gentle rub will get rid of any marks! And be sure to let it air dry! There are also some great leather cleaning products you can purchase and we have had some success cleaning off marks with an “authentic art eraser”. Pressing the art eraser over and over onto the marks sometimes removes them completely!
Our bags are crafted with full grain leather (the best quality and strongest type of leather) and in their most natural state it is best to protect the leather using one of the many leather care products on the market. We like leather conditioner as it protects and conditions the leather. We have found creams and leather rubs work much better on our leather, rather than sprays. More about leather care
Come visit us at our flagship store in the southern beaches of Sydney!
Our address is:
Wanderers Travel Co
154 Flora Street
Sutherland NSW, 2232
We are open from 9 AM – 6 PM, Monday to Friday.