Our online store remains available 24/7. Customer service is so important to us and our team are working really hard to process your orders as quickly as possible.
Please note: Australia Post continues to work under increased demand and reduced work force at this time, and as a result there may be slight delays with delivery across Australia. Express Post remains the fastest postal service, however some deliveries may take 2-3 days to arrive once shipped. We sincerely apologise for the inconvenience this may cause. Thank you in advance for your patience and understanding as we continue to navigate these challenges together, and please contact us at email@example.com if you have any trouble with your deliveries and we will do our best to resolve for you as quickly as possible.
How much does shipping cost?
We offer free shipping on all non-sale orders placed within Australia.
Shipping on Seconds Sale and Overstock Sale products is $9.95 Australia wide.
International orders will carry a shipping charge depending on which country the order is being sent to and starts at $19.95.
We offer free shipping worldwide* on non-sale orders over $200.
*Qualifying regions only.
When can I expect my order to arrive?
We strive to process all orders within 3 business days of the order being placed. We aim to dispatch all Seconds Sale orders within 3 - 7 business days. Please note that during peak dispatch times and SALE times, delivery timeframes may be extended.
Once sent, orders within Australia (Australia Post or DHL Courier Service) should arrive within 3 – 10 business days depending on your location. All of our international orders* are shipped using DHL express and should arrive within 7 business days of the order being sent.
All of our customers will receive a shipping notification email and tracking number once the order is sent.
Do you ship internationally?
Yes. All of our international orders* are shipped using DHL’s express service and should arrive within 7 business days of the order being sent.
*INTERNATIONAL ORDERS: Import duties & taxes may be payable when your order arrives into your country, if your purchase is over the tax free threshold. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as order values vary and destination country rules and regulations vary. In most cases our products will be under this threshold and so no charges will be payable. However if you want to be sure, you will be able to get this information from your local customs office (or look up the threshold online) to determine if your order will incur any additional charges on entry to your country.
In order to ensure the earliest possible delivery of your order, please pay these charges in a timely manner if requested by DHL.