We offer free shipping within Australia on most items. Standard Shipping within Australia on Final Sale items is $9.95.
When can I expect my order to arrive?
We strive to process all orders within 3 business days of the order being placed.
, however business days will be limited over the Christmas and New year period with public/bank holiday breaks.
We will return to regular business hours on Tuesday 4th January, 2022.
Once sent, orders within Australia (Australia Post or DHL Courier Service) should arrive within 4 – 10 business days depending on your location.
Please note: Australia Post continues to work under increased demand at this time, and as a result there may be slight delays with delivery across Australia. Express Post remains the fastest postal service, however some deliveries may take 2-3 days to arrive once shipped.
We sincerely apologise for the inconvenience this may cause. Thank you in advance for your patience and understanding as we continue to navigate these challenges together.
Guaranteed Christmas delivery
If you placed your order before 12PM Sydney time on Monday 20th December and it hasn't arrived by Christmas Eve, get in touch via firstname.lastname@example.org and we will issue you a gift card for the value of your order to gift on Christmas Day. You still get to keep your gift when it arrives!
Please note - Christmas delivery guarantee excludes pre-order items.
Our parcel protection guarantee
For peace of mind and to protect yourself from shipping issues, we recommend that you add Parcel Protection during checkout.
If you have purchased Parcel Protection and your parcel is lost or damaged during shipment we’ll send a replacement to you the next business day. If your order was a gift, and the replacement won’t arrive in time, we’ll issue a gift certificate for you to give on the special day.
If your package is delivered to the wrong address, or goes missing after being delivered without the required signature, we will need to open an investigation with the courier company before we can ship a replacement to you.
If you authorise delivery without a signature, you accept responsibility for the safety of your parcel once it has been delivered.
Making a claim
If you need to make a claim on your parcel protection, please email our team at email@example.com with your order number and the information about your claim.
Do you ship internationally?
Yes, all of our international orders are shipped using DHL express and should arrive within 7 business days of the order being sent.
Shipping on international orders starts at $29.95. We offer free express shipping worldwide (in qualifying regions only) on orders over $200.
All of our customers will receive a shipping notification email and tracking number once the order is sent.
Note: We ship your orders from Australia, so import duties & taxes may be payable when your order arrives into your country, if your purchase is over the tax free threshold. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as order values vary and destination country rules and regulations vary. In most cases our products will be under this threshold and so no charges will be payable. However if you want to be sure, you will be able to get this information from your local customs office (or look up the threshold online) to determine if your order will incur any additional charges on entry to your country.
In order to ensure the earliest possible delivery of your order, please pay these charges in a timely manner if requested by DHL.